Enquiries arrive with half the facts missing.
A form per matter or service type that asks for dates, deadlines and amounts before it can be sent.
New clients arrive with the facts. A site and a form per matter type.
Most firm sites end in one contact form and a shared inbox. We give each matter or service type its own form that asks for the parties, dates and documents, and sends the enquiry straight to the right person.
Site from €2,500 · fixed price agreed before any work · free first meeting
First step
Facts before the first reply
When the parties and documents arrive with the enquiry, nobody has to write back to ask for them.
No more three-email starts
2018
Building and running live software since
7
Products of our own we run live
1 week
Usually all it takes to start
3
Cities: Istanbul, Amsterdam and Miami
What we usually hear
Where a firm loses a new client before the first reply, and what we change
Who it is for
Built for firms with several kinds of work
Law firms · Tax advisers · Accountants · Bookkeepers
A good fit
Every new enquiry needs the same follow-up questions.
- You run a law, tax or accounting firm with several kinds of work.
- New enquiries need the same questions before anyone can reply properly.
- You want a site your team can update, and someone who keeps it running.
Not a fit yet
A few new clients a year?
A careful email reply is enough, and we will say so.
Come back when enquiries take real time.
Not a fit yet
Want software to accept clients?
Whether to take a client is your firm’s decision.
We collect the facts; your firm decides.
Enquiry form checklist
The enquiry form checklist
Twelve checks we run on every firm’s website and forms. Tick what yours already does. Your ticks are saved only in your browser.
0 of 12 confirmed
Tick only what you can confirm, not what you assume. Several basics are still open. That is common for firm websites, and the first look shows which ones cost you clients. Close. The unticked items are where a new enquiry most often stalls before the first reply. All 12 confirmed. Check the forms again whenever your services or your team change.
-
01
The questions
3 checks -
02
The right person
3 checks -
03
Personal data
3 checks -
04
The site itself
3 checks
How we work
Your current site first, then the forms
-
01 · Read
What happens
Your Site and Enquiries
Your current site, last month’s enquiries, and what your people need to know about each matter type before they reply.
-
02 · Build
What happens
The Site and the Forms
A form per matter or service type, in your clients’ languages, on a test copy your team can try.
-
03 · Route
What happens
To the Right Person
Each enquiry routed by matter type and language, an automatic reply, and an alert when nobody picks it up.
-
04 · Run
What happens
Keep It Running
Updates, backups and form tests every month, and questions changed when your services change.
Client data & contracts
Where enquiry data goes, and under which contract
-
01
In writingWe sign our DPA as your processor
Your firm stays the controller of client data. Our Data Processing Agreement covers GDPR and KVKK, and you can read it before we meet: reactll.com/legal/dpa.
-
02
Client data stays in the EU
By default it is stored on our server in Frankfurt, Germany. Backups sit on the same server and are deleted after 30 days.
-
03
An NDA before any access
We sign it before we see your systems or files. Access is personal, never a shared login, and removed when it is no longer needed.
-
04
KVKK covered for firms in Türkiye
We sign the KVKK standard contract on request, at no cost. The agreement is in Turkish too: reactll.com/legal/dpa?lang=tr.
-
05
You contract with Reaktör Teknoloji
Reaktör Teknoloji Tic. Ltd. Şti., Istanbul, trading as Reactll. Every service provider that can touch client data is listed in the DPA, with where it is based.
In production
The same pieces, running for other clients
A coaching practice’s client portal, a site and contact form in three languages, and a WordPress site we took over and secured.
FAQ
Questions firms ask about their website and forms
Not always. We start from your current site and forms. Often new forms and a few clearer pages are enough, and we will say so.
No. It collects the names of the other parties up front and can pass them to your conflict check. The check, and every decision about a client, stays with your firm. We do not give legal or tax advice.
Often, yes, where your software accepts them. We check what yours allows before we price it.
It asks for consent, says how the data is used and is open only to the people who need it. Enquiries are stored in the EU, on our server in Frankfurt, and the personal details are anonymised after 24 months. We sign our Data Processing Agreement as your processor, and an NDA before any access. For firms in Türkiye it covers KVKK, and it is in Turkish too. You contract with Reaktör Teknoloji Tic. Ltd. Şti.
Yes. English, Dutch, German, Turkish or the languages your clients use, from one site with a language switch, including the automatic replies.
We do, on a monthly plan: updates tested on a copy first, backups, form tests and small changes. It works for a site we did not build, too.
