Terms of Service

These Terms of Service ("Terms") are issued by Reaktör Teknoloji Ticaret Limited Şirketi, a limited liability company registered with the Istanbul Trade Registry, trading as Reactll ("Reactll", "we", "us"). Our company details are on the Imprint. Every client contract, including with clients in the United States, is concluded with and invoiced by Reaktör Teknoloji Ticaret Limited Şirketi. Reactor Technology LLC (Miami) is a separate US company; it is not a party to our client contracts and does not invoice clients.

1. What these Terms cover

1.1 These Terms apply to:

• (a) your use of reactll.com and its Turkish version under /tr (the "Website"), including the blog, the newsletter and our free tools such as the Security Check;
• (b) client accounts we set up for you: the client panel and the Reactll Connect app (each a "Client Account"); and
• (c) the work we do for business clients ("Client Work"), as standard terms that apply where a proposal, order or contract with us refers to them (section 7).

1.2 They do not apply to the Racool app, which has its own terms and privacy policy.

1.3 How we process personal data is explained in our Privacy Policy and KVKK Information Notice and our Cookie Policy; our Data protection and security page describes our hosting, providers and transfers. When we process personal data on behalf of a client, our Data Processing Agreement ("DPA") applies (section 10).

1.4 The rules in sections 2 to 6 apply to everyone who uses the Website. Sections 13 and 18 apply only to clients and to users who have accepted these Terms expressly. Section 8 becomes part of a client contract only when that contract is concluded as described in section 7.

2. Business use only

Our services are offered to businesses, public bodies and other organisations, not to consumers. When you send us an enquiry, request a proposal or engage us, you confirm that you are acting for a business, trade or profession and that you are authorised to act for the organisation you name.

3. Using the Website

You may use the Website to learn about us, read our content and contact us. You must not:

• (a) use the Website or our tools for an unlawful purpose or in a way that infringes the rights of others;
• (b) attempt to gain unauthorised access to the Website, our servers, Client Accounts or any connected system, or test their vulnerability without our written permission;
• (c) interfere with or disrupt the Website, including by overloading it, introducing malicious code or bypassing rate limits or security measures;
• (d) access or copy the Website by automated means (bots, scrapers, crawlers) without our written permission; search engines that follow our robots.txt instructions are permitted;
• (e) submit false information, another person's personal data without a lawful basis, or content that is unlawful, misleading or abusive through our forms;
• (f) send us unsolicited advertising through our forms.

We may block traffic, forms or users that break this section.

4. The Security Check and other free tools

4.1 You may run the Security Check only on a website or app that you own or that you are authorised to test. Before every check the tool asks you to confirm this and to accept these Terms. Using it against a site without that authorisation is prohibited, and you are responsible for any consequence of doing so.

4.2 The tool only requests the page you enter and the scripts that page loads, as a browser does. It is not a penetration test, an audit or a certification. Results are automated, may be incomplete or out of date, and are provided free of charge, for information only and "as is". They are not professional advice; decide on changes with a qualified person.

4.3 What we store from a check and for how long is set out in our Privacy Policy and KVKK Information Notice.

5. Website content, prices and proposals

5.1 Website content, including the blog, is general information. It is not advice for your specific situation, and we do not guarantee that it is complete or current.

5.2 Starting prices and price ranges on the Website describe our usual pricing. Because we say so expressly here, they are not an offer within the meaning of article 8(2) of the Turkish Code of Obligations; they are an invitation to make an offer. A contract is concluded only as set out in section 7, at the price stated in the proposal or order you accept.

6. Our content and brand

6.1 The Website, its text, design, graphics, illustrations, code and the Reactll name and logo belong to us or our licensors and are protected by intellectual property law.

6.2 You may link to any page of the Website and quote short excerpts from blog articles with attribution to Reactll and a link to the original article. Any other copying, republishing, modification or commercial use requires our prior written consent.

7. Client Work: how a contract is made and which document governs

7.1 Client Work is carried out under a written proposal, order, statement of work or contract that you accept in writing, including by email, by signature or through an acceptance link (the "Client Contract"). The Client Contract states the scope, deliverables, price, milestones and, for monthly plans, the plan and fee. Where a clause must be signed to be valid (the copyright assignment in 8.6(a)), it is signed as stated there.

7.2 Where documents conflict, the following order applies:

• (a) the EU Standard Contractual Clauses and other transfer clauses incorporated in the DPA;
• (b) the DPA, on the processing of personal data;
• (c) the specific terms of the Client Contract;
• (d) these Terms.

Your own purchasing or standard terms apply only if we accept them in writing.

7.3 These Terms are part of a Client Contract only if the Client Contract or our proposal refers to them, you can read them before accepting, and the proposal draws your attention in particular to sections 8.6 (intellectual property), 12 (limitation of liability) and 18 (governing law and disputes).

8. Standard commercial terms for Client Work

This section applies unless the Client Contract says otherwise. It restates the commercial terms published on our Pricing page.

8.1 Fixed price. Builds (including websites, stores, the System Review, smaller fixed-price jobs and each phase of a platform) are done for a fixed price agreed in writing before work starts. If the work takes longer than we estimated, we bear the cost; the price does not change for that reason. The price changes only if you change the scope, and then only after we have agreed the new scope and price with you in writing.

8.2 Revisions. Two rounds of revisions are included in the fixed price of every build. Further rounds are charged by the hour at a rate agreed in advance.

8.3 Payment and invoicing.

• (a) Unless the Client Contract sets other milestones: 40% of the price at the start, 30% at the midpoint, 30% on delivery. Platforms are paid per phase, against milestones tied to what was delivered.
• (b) Monthly plans are invoiced monthly, as stated in the Client Contract.
• (c) The quote states the currency of the price. With Clients established in Türkiye, the price is agreed and invoiced in Turkish lira, except where the law allows otherwise. Invoices are issued by Reaktör Teknoloji Ticaret Limited Şirketi and paid by bank transfer. Fixed-price packages bought on the Website are paid in full when ordered, by card through iyzico or by bank transfer, under the Distance Sales Agreement and the Delivery and Refund Terms.
• (d) Prices are exclusive of VAT. Turkish VAT (KDV) is added where it applies. For business clients in the EU, invoices are issued without VAT and the client accounts for VAT under the reverse-charge rule (Article 196 of Council Directive 2006/112/EC); you give us a valid VAT identification number for this.
• (e) Invoices are payable within the period stated in the Client Contract or on the invoice, and otherwise within 30 days of receipt of the invoice (Turkish Commercial Code art. 1530).

8.4 Monthly plans (Care, Run, Operate). Care and Run renew monthly. You can cancel them at any time with 30 days' notice (section 19.5); Run has no minimum term. The terms of Operate are set in its Client Contract. Response times apply during business hours (Monday to Friday, 09:00–18:00 CET) as published on the Pricing page, or as written in the Client Contract.

8.5 Ending a build. You may end a build at the end of any milestone by notice (section 19.5), with no cancellation fee or penalty. You pay the instalments that fell due before the notice and nothing more.

8.6 The code is yours.

• (a) Code, designs and documentation we create specifically for you ("Deliverables") become yours as you pay for them, not only at the end of the project. With each payment, the economic rights in the Deliverables it covers pass to you: the rights of adaptation, reproduction, distribution, performance and communication to the public, for all media, worldwide and for the full term of protection. The assignment is made in a written document signed by both parties by hand or with a qualified electronic signature, listing the rights separately (Turkish Copyright Law art. 52); we sign it on request at any time. As to moral rights, to the extent the law allows, the authors will not object to the work being used without their names or to changes you make to it.
• (b) The code repositories, domains, app-store accounts and third-party service accounts for your system are set up in your name or transferred to you from the first commit. Where we host your system on our servers (Care), we hand over a full copy of its files and database within 10 business days of your request. Components under (c) that you no longer license are removed or replaced as part of the handover. You can take your system elsewhere at any time. At your request we provide a handover pack with the documentation.
• (c) Components we did not create for you remain subject to their own terms: open-source software (such as WordPress, WooCommerce and frameworks) under its licence; commercial themes, plugins and services under their providers' terms; and our own pre-existing tools and products, such as Reactll Connect, its WordPress plugin and its scripts, which we license to you for use with your system while you use the related service. None of these restricts your use of the Deliverables.
• (d) We may reuse general know-how, techniques and non-confidential code patterns that are not specific to you. We show your project in our portfolio only with your permission.

8.7 AI services. Where a Deliverable uses third-party AI models, those providers' terms apply to their use, and AI output can be inaccurate. We design the system so that its use of AI fits the purpose agreed in the Client Contract; you decide how its output is used in your business.

8.8 What we need from you. You give us, on time, the information, content, access and decisions the work needs, and you confirm that the materials you give us (texts, images, data, trademarks) may lawfully be used for the work. Delays caused by missing input move the affected dates accordingly.

8.9 Confidentiality. Each party keeps confidential the non-public information it receives from the other in connection with the Client Work and uses it only for that work, during the engagement and after it ends, for as long as the information remains confidential. This does not apply to information that is public, already known to the recipient, independently developed or required to be disclosed by law.

9. Client Accounts and hosted content

9.1 We create Client Accounts for the people a client names; there is no public sign-up. Sign-in uses a one-time code sent to the account's email address. You keep access to your email account secure, tell us at [email protected] without delay if you suspect misuse, and remain responsible for actions taken through your Client Account.

9.2 Information in a Client Account is confidential. Use it only for your organisation's own purposes.

9.3 We may suspend a Client Account if this is necessary to protect its security or our systems; we tell you why. Access ends when the Client Contract ends. You can ask for an export of your data as set out in the DPA.

9.4 Where we host websites, stores or apps for you, you are responsible for their content and for their compliance with the law. You must not use our hosting for unlawful content or activity, malware, spam, or content that infringes the rights of others.

9.5 Notices of illegal content. Anyone can notify us of illegal content on a site we host at [email protected], giving the exact address (URL) of the content, why it is illegal, their name and email address (except for notices relating to child sexual abuse material), and a statement that the notice is accurate and complete in good faith. We confirm receipt and decide on notices diligently and objectively, by human review; we do not use automated content moderation. If we remove content or disable access to it, we tell the client which content we restricted, why, on what basis and how it can respond. Where information gives rise to a suspicion of a criminal offence involving a threat to the life or safety of persons, we inform the competent authorities.

9.6 Copyright notices. Copyright notices, including notices under the US Digital Millennium Copyright Act, can be sent to [email protected]. In appropriate circumstances we end the hosting of repeat infringers.

9.7 Turkish law. The obligations of hosting providers (yer sağlayıcı) under Law No. 5651 also apply. Where that law applies, we keep the traffic data of sites we host for the period it prescribes.

10. Personal data

Our Privacy Policy and KVKK Information Notice and our Cookie Policy apply to the Website. When we process personal data on your behalf in the course of Client Work, including through Reactll Connect and the Reactll app, we act as your processor (veri işleyen) under the DPA and you are the controller (veri sorumlusu). The DPA prevails over these Terms on the processing of personal data and has its own rules on governing law (DPA section 15).

11. Warranties and disclaimers

11.1 The Website, the blog and the free tools are provided free of charge, "as is" and "as available". We do not promise that they are uninterrupted, error-free or suitable for a particular purpose.

11.2 We carry out Client Work with professional skill and care, with qualified people and in line with the Client Contract.

11.3 Any warranty, acceptance procedure and remedy for defects is set out in the Client Contract.

11.4 We do not guarantee business results such as revenue, conversions, search rankings or traffic, which depend on factors outside our control.

11.5 EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR THE CLIENT CONTRACT, AND TO THE EXTENT THE APPLICABLE LAW ALLOWS, WE GIVE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SECTION 12.1 IS NOT AFFECTED.

12. Liability

12.1 Nothing in these Terms or a Client Contract excludes or limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be excluded or limited under the applicable law.

12.2 Subject to section 12.1, we are not liable for loss or damage arising from the use of the Website, the blog or the free tools, which are provided free of charge.

12.3 For Client Work and Client Accounts, liability is governed by the Client Contract. Where it contains no limit, and subject to section 12.1:

• (a) for slight negligence, neither party is liable for indirect loss or loss of profit, except for breach of an essential contractual obligation (an obligation whose performance makes proper performance of the contract possible and on which the other party may rely), where liability is limited to the typical, foreseeable damage;
• (b) each party's total liability arising out of a Client Contract is limited to the total fees under that Client Contract;
• (c) for breaches of the DPA, the limit in DPA section 13 applies.

This section does not limit your obligation to pay fees that are due.

13. Indemnity

You will compensate us for third-party claims, and the reasonable costs of defending them, to the extent they result from (a) your use of the Website or our tools in breach of section 3 or 4, or (b) materials you give us for Client Work infringing the rights of a third party. We will tell you about such a claim promptly and let you take part in its defence.

14. Suspension and termination

14.1 We may suspend or end access to the Website, our tools or a Client Account if you seriously or repeatedly breach these Terms, or where this is necessary to stop harm to our systems, other users or third parties. Where possible we warn you first, and we limit a suspension to what is necessary.

14.2 A Client Contract ends as set out in it and in section 8. Sections 6, 8.6, 8.9, 10, 12, 13, 17 and 18 survive the end of a Client Contract.

15. Force majeure

Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, war, epidemics, actions of authorities, or general outages of the internet or power supply. Failures of our own providers (hosting, network, email) are not force majeure unless they affect the market generally and could not be avoided by reasonable redundancy. The affected party tells the other promptly and resumes performance as soon as possible. If the event lasts more than 30 days, either party may end the affected Client Contract by notice; the client pays for work delivered up to that date.

16. Changes to these Terms

16.1 We may update these Terms. The version and date at the top show which version applies. Changes to the rules for using the Website apply from their publication.

16.2 A change does not affect a Client Contract already concluded. The version of these Terms in force when you accepted the Client Contract continues to apply to it, unless you agree in writing to a new version.

17. Language

These Terms are published in English and Turkish. Both versions have the same content. If they differ, the Turkish version prevails for clients and users established in Türkiye, and the English version prevails for everyone else.

18. Governing law and disputes

18.1 These Terms, every Client Contract that does not choose another law, and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of the Republic of Türkiye, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). This applies to all clients, wherever they are established.

18.2 Please contact us first at [email protected]; we aim to resolve any complaint within 30 days. Where Turkish law makes mediation a condition for bringing a claim (in particular for commercial claims for payment, under Article 5/A of the Turkish Commercial Code), it is carried out before a lawsuit is filed.

18.3 The courts and enforcement offices of Istanbul Central (Çağlayan) have exclusive jurisdiction over all disputes with clients, wherever they are established. Where the law does not allow a jurisdiction agreement (Turkish Code of Civil Procedure art. 17), the statutory rules on jurisdiction apply.

18.4 To the extent permitted by law, each party waives trial by jury in any dispute relating to these Terms or a Client Contract. This sentence matters only if a dispute comes before a court in the United States.

18.5 Where the mandatory law of your country gives you a protection that cannot be excluded by contract, that protection still applies. The DPA has its own rules on governing law and jurisdiction (DPA section 15).

19. General

19.1 Entire agreement. The Client Contract, the DPA and these Terms together are the whole agreement on the Client Work and replace earlier discussions on the same subject.

19.2 Severability. If a provision is invalid or unenforceable, the rest remains in force, and the provision is replaced by a valid one that comes closest to its purpose.

19.3 No waiver. Not enforcing a right at once does not waive it.

19.4 Assignment. Neither party may transfer a Client Contract without the other's written consent, except that we may transfer it to a successor of our business with notice to you; in that case you may terminate the contract, without penalty, within 30 days of the notice (Turkish Code of Obligations art. 205).

19.5 Notices. Notices under a Client Contract are given in writing, including by email, to [email protected] and to the email address named in the Client Contract, unless the law requires a particular form.

20. Contact

Reaktör Teknoloji Ticaret Limited Şirketi (Reactll) Şahkulu Mah. Serdar-ı Ekrem Cad. No: 15/A, Galata, 34430 Beyoğlu, İstanbul, Türkiye Email: [email protected]