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Reactll — AI & Software Engineering Reactor Technology

AI that knows your WooCommerce store. Not a generic chatbot plugin.

Answers from your own catalogue, stock and order data, with a handover to a person when it should. Built into the WordPress site you already have.

See What We Build

It says when it does not know, and hands over to a person instead of guessing.

Based on your store

2018

Building and running live software since

50+

Live WordPress and WooCommerce sites we have run

7

Products of our own we run live

3

AI providers we can switch between

What we build

Four things AI can do inside your store, each one reviewed by a person

Inside your store and admin
01

A shopping assistant that knows your catalogue

Answers product, sizing, stock and shipping questions from your own catalogue and policies, and recommends products. When it should, it hands the conversation to your team or to WhatsApp.

02

AI product search

Search that understands how customers really describe what they want. It looks across product names, details and descriptions instead of matching exact words.

03

Support drafts from real orders

In your admin, replies drafted from the actual order, shipment and customer history. Your team reads, edits and sends.

04

Catalogue help your team approves

Draft descriptions, product details and translations wait for your review instead of going straight onto the store.

How it starts

One job first, measured on real conversations.

Model usage is billed to your own AI account, with a spending cap, so you always see what it costs.

Who it is for

For stores with a real catalogue and a real support load

A good fit

  • You run WooCommerce with a real catalogue and real customer questions.
  • You want answers based on your own data, with a person able to check them and take over.
  • You want it inside your store and your admin, not in yet another dashboard.

Not a fit yet

  • A handful of products?

    A few questions a week; an off-the-shelf plugin is fine.

  • AI publishing on its own?

    We do not build AI that publishes pages or changes prices with nobody checking.

  • About to change platform?

    Build it on the new one, not the store you are leaving.

How it runs

One job first, measured, then the next

  1. Step 01

    Look at your store and questions

    We read your catalogue, policies and a sample of real customer questions, and pick the one job that saves the most time.

  2. Step 02

    Build the first assistant

    It answers from your data, on the pages you choose, and hands over clearly to a person. It is tested on a copy of your store with real questions first.

  3. Step 03

    Measure it on real conversations

    Every answer is logged: what it got right, where it handed over and what it cost to run.

  4. Step 04

    Extend it and keep it running

    Search, support drafts or catalogue work come next. We maintain the store and the AI together.

FAQ

Questions store owners ask before adding AI

Not an off-the-shelf one. It is built for your store, usually as a small custom plugin on your site plus a service that talks to the AI model. You own the code.
OpenAI, Anthropic’s Claude or others, chosen for each task. The API keys (access codes for the AI service) sit in your own account, so you can see and limit the costs.
It answers from your catalogue and policies, says when it does not know, and hands over to a person instead of guessing. We test it on real questions before any customer sees it.
Yes. It loads alongside your theme and is tested on a copy of your store, with your plugins, before it goes live.
Only the data a task needs is sent to the AI model, and none of it is used to train the model. Conversations are stored in your own systems, which is what GDPR and your privacy policy expect.

Want AI that knows your own catalogue?

Tell us what your shoppers ask and where your stock and order data live. We will talk through an assistant that answers from your store and hands over to a person when it should.

Book a Call 30 Minutes