Racool
Racool Support
Need help with Racool? Write to us and we will get back to you.
Contact Us
Email [email protected]. To help us find the problem quickly, tell us your phone model and iOS or Android version. You can also write to us from inside the game with Profile → Contact support.
Common Questions
Where is my progress saved?
Your stars, coins, souvenirs and settings are saved only on your device. There is no account.
I deleted the app. Can I get my progress back?
No. Deleting the app deletes its data from your device, and we do not keep a copy.
How do I start over?
Go to Profile → Reset progress. This clears your stars, coins, souvenirs and tickets and cannot be undone.
How do I turn off the daily reminder?
Go to Profile → Settings in the game, or turn off notifications for Racool in your phone settings.
I can’t hear music or sounds.
Racool follows your phone’s silent switch. Turn off silent mode, raise the volume, and check that Music and Sounds are on in Profile → Settings.
Does Racool work offline?
Yes. The whole game works without an internet connection. Updates download the next time you are online.
The game feels slow on my phone.
Close other apps and restart Racool. If it keeps happening, email us your phone model and iOS or Android version.
Legal
Reaktör Teknoloji Ticaret Limited Şirketi (Reactor Technology LLC), trading as Reactll · Şahkulu Mah. Serdar-ı Ekrem Cad. No: 15/A, Galata, 34430 Beyoğlu, İstanbul, Türkiye
